Points2Ponder
By Alan P.
Scaglone
I am a recovering Type A personality.
Recovering I say because, I had a
heart attack due to being a Perfect Type A, so now…
I am trying my best to NOT be that
person…at least, not most of the time.
But then there are times when…the old
“A” just takes over…and there I go again.
This was one of those times!
POINTS2PONDER
Why do we have to point out what the “right
thing to do” would be? Remember when people just did the right thing?
My wife has a company car, well, it’s
a van, but… you know what I mean.
She was hearing the brakes make some
noise and it wasn’t gripping like it should.
She took it to Firestone. The one
closest to her job.
You have to know—I have been taking
all of our cars to Firestone my whole adult life.
Even trained the kids to take their
cars there—some of that good; some, not so good.
She takes the van in—they look at the
brakes—they say there’s nothing wrong—“still has a lot of life in the brakes—no
problem!”
I have to drive the van one time—when
I went to the air balloon lift off.
The brakes were NOT good, were NOT
okay, were NOT acceptable.
I have her drop it off at “my”
Firestone—the one that I go to all of the time.
They call us after about an hour.
The brakes are about to go—they need
to be fixed now—they have to have the rotors replaced also.
She authorizes them to do the work
AFTER she mentions that the other Firestone said the brakes were good.
We pick up the van—her company van—NOT
my vehicle.
I walk in with her. She pays. She
starts to leave… not so fast!
I look at Robert S. and ask him “what
if I hadn’t urged my wife to bring in the van to have the brakes checked out?”
He shrugged his shoulders—Type A’s
do NOT like shoulder shrugging.
I asked him “Shouldn’t the other
Firestone be told that they really messed this up?”
He said that my wife may want to call
them.
That did NOT sit well with me!
I felt the ol’ Type A kick in.
“Well it seems to me, you would want
to do the right thing by notifying the other Firestone that they missed a big
problem with the brakes!”
He just looked at me.
I continued “There was a time when a business lived and died by their word and
the quality of their work—they would make it right—no matter what!”
He just apologized.
We left.
End of story.
Not so fast…
Twenty minutes later, my phone rings.
It’s a number I do NOT know. I do NOT answer numbers I do NOT know. Went to
voicemail.
“Hello, this is Robert H. from the
other Firestone, and I would like to talk to you about the work we did on your
wife’s van. Please call me!”
What was that? Who was calling? What
just happened here?
I called Robert H. back.
He apologized for missing the diagnostic
on the front brakes. He said his mechanic was a 20 year veteran and shouldn’t
have missed that.
Then he said…
“We would like to make it up to you. I
understand your back brakes need to be replaced—I would like to cover the cost
of doing that, if you will allow me.”
It was a $300 brake job—and he was
doing it for free.
And wasn’t that the right thing to do?
I certainly thought so.
Guess Robert H.
really was listening… and just needed
to be reminded…
Of the “the right thing to do”!
And I thought to myself…
Sometimes, we all need to be reminded!
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